Trillian Sticking Points and Bonus Points, thus far.

-In order to “add” us to their MSN messenger contacts (from within messenger), patrons will have to put in the email used to establish the account, for DU, this is not an obvious email, nor is it an msn account. I am not sure if a “push” from a link on a website will alleviate this problem or not.

-Trillian does not automatically add contacts, although it begs the question if we ought to. It might be a privacy issue, but having the contact name might help for repeat patrons or lost connections.

-When adding a contact in Trillian, press the “add” button in the chat window. Trillian will force you to select a group to put the patron in. The default group is called “root.” Perhaps this can be renamed, or maybe make new groups?

-Setting up a container in Trillian is confusing. In the first message, you have to right-click in the middle of the chat window (not the top, because it gives you a different menu). Select “attach” and then select “new container.” After naming the new container, you have to choose the kind of container, either “tabbed” (like Firefox) or “normal.” Once the container is set up, you right-click in the middle of any new chat sessions and go to “attach” and then select the name of the container you created to add the current chat to the container. Clear as mud. It does not help that the help section online is from Trillian 2.0, not 3.0.

- Does Trillian support web-based IMing? Yes, it does. I tested both IE and Firefox with Yahoo Web Messenger, MSN Web Messenger, and AIM Express today. They all seemed to work well.

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